Support

Help with a TATO MAMO game

Something not working as expected? Email support@tatomamo.com and tell us what happened. A few details can help us understand the problem.

What to include in your message

• The name of the game and whether you downloaded it from the App Store or Google Play.
• Your phone or tablet model, operating system version and game version, if you can find them.
• What you were doing when the problem appeared, what you expected to happen and what happened instead.
• The steps that bring the problem back, if you have noticed a pattern.

If a screenshot would help explain the problem, you can attach one. Hide personal details first. Do not send passwords, verification codes, payment card details or photos of your child.

Email game support

Help from your app store

• Refund requests for Apple purchases
• Google Play refund guidance